Frequently Asked Questions

Everything you need to know about our clean, mineral-based beauty products and your shopping experience.

What makes Lily Lolo products different from traditional makeup?

Our products are formulated with 100% natural ingredients, free from harsh chemicals, parabens, and synthetic fragrances. We focus on mineral-based formulas that are gentle on the skin while providing high-performance results.

Are Lily Lolo products vegan and cruelty-free?

Yes, we are proudly cruelty-free. The majority of our range is also vegan-friendly; you can find specific vegan labeling on each product page to ensure it meets your lifestyle requirements.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, generally ranging from 7-14 business days depending on customs processing.

What is your return policy if I choose the wrong shade?

We want you to love your glow. If a shade isn't right for you, we offer a 30-day return policy on lightly used items. Please contact our support team to initiate an exchange or refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Are your mineral powders non-comedogenic?

Absolutely. Our mineral foundations and powders are designed to be breathable and non-comedogenic, meaning they won't clog your pores, making them ideal for sensitive or acne-prone skin.